Contact Support

Have a question about your existing order and would like to speak with our support team? Review the information here first (It will likely answer your question!) and then submit the form below, if you still need help. We will get back to you within 2 business days. We do not offer phone support at this time.

**Notes for 2023** 

Editing/Canceling Orders: 

During the months of November and December, we are prioritizing getting all orders shipped to customers as quickly as possible so that orders will arrive on time. Because of this, if you have entered incorrect shipping information, we will not be able to edit or cancel your order. Once the order has shipped, you can order a package intercept from the carrier (reference your tracking information in your email). We know this can be frustrating and wish that we could find a way to intervene, but unfortunately it is not a service we are able to offer during this hurried time. We appreciate your understanding. 

Discount codes and refunds: 

We are happy to honor higher discounts if they become available within 48 hours of making your purchase. Send us your order number and the discount you would like to apply and we will refund the difference to your original payment method during our non-holiday business hours. 

Missing confirmation/shipping email: 

Check your spam folder! In most cases, you'll find it hiding in there! 

Church Resource Folder: 

If you're looking for the church resource folder, you may access it here! 

If you're interested in our theological standpoint or denomination: 

Here is the sample of the guide that comes with all Advent Blocks sets. We are not affiliated any particular denomination, and work hard to provide content that is meaningful and encouraging to people from many different Christian backgrounds. 

For all other questions, please submit the form below.